1. Scope & Commitment

At Voaise Technologies ("Voaise," "we," "our," or "us"), protecting your privacy and isolating your personal data is a foundational engineering requirement. This Privacy Policy explains how we handle data across:

• Voaise Web Application (voaise.com) — multilingual transcription, translation, and voice tools.
• VoaiseGlass Mobile Application — companion app for smart glasses (Android).
• Voaise AI Smart Glasses — wearable hardware with built-in camera, microphone, and speakers.
• Voaise Studio & Realtime APIs — enterprise voice intelligence services.

2. Information We Collect

2.1 Account Credentials

Full name, email address, password hashes (cryptographically salted using one-way algorithms), and OAuth profile details (Google sign-in token assertions).

2.2 Transient Voice & Audio Processing

When you initiate real-time transcription or voice commands, audio chunks captured by device/smart glasses microphones are transmitted over TLS 1.3 encrypted streams to perform recognition.

AUDIO BUFFERING GUARANTEE: Raw voice audio is processed transiently in volatile server memory. Raw audio files are NOT stored permanently on our cloud infrastructure unless you explicitly record and save them to your account history.

2.3 Local Biometric Voice Fingerprinting

If you enable Voice Fingerprinting, a mathematical vector representation of your voice is generated.

LOCAL-ONLY BIOMETRICS: Voice fingerprint vectors are calculated and stored locally within your device sandbox. Voice prints are NEVER uploaded to our cloud servers or shared with third parties.

2.4 Smart Glasses & Media Isolation

Bluetooth Low Energy (BLE) MAC addresses used for smart glasses pairing remain local to your mobile device for reconnection and are never sent to our servers. Photos and videos captured on smart glasses transfer via peer-to-peer Wi-Fi directly to your local phone storage.

2.5 Encrypted Third-Party Credentials

Third-party integration tokens (Gmail, Calendar, SMTP outbound settings) stored in your personal vault space are encrypted with authenticated AES-256-GCM encryption using per-tenant key isolation.

3. Zero Training Policy

We strictly enforce a mandatory company policy: **Your audio recordings, speech transcripts, images, and assistant conversations are NEVER used to train or fine-tune public foundation AI models.**

4. Sub-Processors & Cloud Isolation

We utilize enterprise-grade cloud providers (Supabase database infrastructure with row-level security, cloud AI inference pipelines). Transient audio data passed to AI sub-processors is governed by strict contractual confidentiality agreements requiring sub-processors to process data in memory without retention.

5. Your Data Rights (GDPR & CCPA)

You maintain full control over your personal data:

• Access & Export: Download your transcripts and account history at any time.
• Deletion: Delete individual sessions or initiate full account deletion directly from app settings. Upon account deletion, all cloud database records are purged.
• Biometric Reset: Clear local voice prints instantly by toggling Voice Fingerprinting off in device settings.

6. Security Measures

All data in transit is protected using TLS 1.3 encryption. Cloud database storage implements multi-tenant cryptographic isolation and strict Row Level Security (RLS) policies.

7. Contact Privacy Team

For privacy inquiries or exercising data subject rights, email our Data Protection Officer: privacy@voaise.com.